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ILI

The International Language Institute of Massachusetts (ILI) promotes intercultural understanding and diverse communities by providing high-quality language instruction and teacher training.

Cancellation & Refund Policy

Protocols for tutorial sessions:

  • Please be on time.
  • If you know you will be late, please let your tutor know right away by email.
  • If you need to miss a session, please let your tutor know 24 hours in advance. If an emergency arises and 24-hour notice is not possible, we understand. Just let your tutor know as soon as you can.
  • If you do not attend a confirmed session, regular charges will apply — even if you send late notification.
  • If your tutor has to cancel a session, you will not be charged.
  • Please remember to confirm your next meeting with your tutor at the end of each session.
  • Questions? Send Heather an email message (heather@ili.edu)

Tutorial Refund Policy

Refunds are calculated based on the number of hours used and which price tier was reached. For instance: if you purchased 10 hours (10 x $60 = $600, the Tier 2 rate) but only use 7 hours (7 x $65= $455, the Tier 1 rate) your refund will be $145 ($600 – $455 )

Courses Refund Policy

Policy applies to classes that are paid in full. In case the class is cancelled a full refund will be issued within 30 days.

If you withdraw...Refund
Before class begins100%
Before midpoint of your class50%
After midpoint of your classno refunds

Complaint Procedure

Students are encouraged to voice their opinions during feedback in class and directly to the instructor. If a student has further concerns about the class or program, World Language students should contact the World Language Coordinator, Heather Hall, by email.  Further concerns should be brought to the attention of the Executive Director, Caroline Gear. Contact information is below. Students will receive a confirmation of receipt of complaint within 7 days. The final step in resolving a complaint is to contact ACCET, the agency that accredits the school. You can find the ACCET complaint procedure here.

Heather Hall: heather@ili.edu

Caroline Gear: caroline@ili.edu

Useful Information

  • Level Descriptions
  • Private Tutorials
  • Language Travel
  • Cancellation & Refund Policy
  • Tips for Studying Outside of Your ILI Class
  • ILI is a Professional Development Points (PDPs) provider for the state of Massachusetts as well as a provider of Continuing Education Units (CEUs).

 

For more information, contact:

Heather Hall
Phone: 413.586.7569 x109 (CALL)        413.247.4304 (TEXT)
Email: heather@ili.edu

Languages we teach

  • English
  • Spanish
  • French
  • Italian
  • German
  • Portuguese

“The teacher made our class fun and interesting. I feel like I learned so much in a short amount of time.” -Terry

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