A photograph of beautiful, multicoloured tiles, set in a diamond pattern with eight-sided star tiles placed at the intersections of the different tiles.

Cancellation & Refund Policy: World Language Programs

Courses Refund Policy

Policy applies to classes that are paid in full. In case the class is cancelled a full refund will be issued within 30 days.

  • If you withdraw…Refund
  • Before class begins100%
  • Before midpoint of your class50%
  • After midpoint of your classno refund

Complaint Procedure

Students are encouraged to voice their opinions during feedback in class and directly to the instructor. If a student has further concerns about the class or program, World Language students should contact the Director of World Language Programs, Heather Hall, by email.  Further concerns should be brought to the attention of the Executive Director, Caroline Gear. Contact information is below. Students will receive a confirmation of receipt of complaint within 7 days. The final step in resolving a complaint is to contact ACCET, the agency that accredits the school. You can find the ACCET complaint procedure here.

Heather Hall: heather@ili.edu

Caroline Gear: caroline@ili.edu

The ILI Promise

At ILI, we believe that all our actions should stem from grace and loving kindness.

Portrait of Caroline Gear - Executive Director
  • We operate as an equal opportunity organization.
  • We nurture relationships beyond the classroom.
  • We are committed to providing the highest quality language instruction and teacher training.
  • We promote intercultural understanding and celebrate the diversity in our local communities.
  • We work collaboratively to build and sustain the communities we serve.
  • We believe in life-changing teaching and learning.
Learn more