Cancellation & Refund Policy: Intensive English Program

The following cancellation and refund policy is implemented in accordance with ACCET Document 31.ESOL – Cancellation and Refund Policy.

Program Fees:

• Non-refundable Tuition Deposit: $200 (due with application; non-refundable)
• Tuition: $1500 per four-week session
• Materials Fee: $150 (one-time fee)
• Homestay Search Fee: $125 (non-refundable)
• Wire Transfer Fee: $25 (non-refundable when you pay by bank wire)

1. If you withdraw prior to the start of scheduled classes, we will refund any tuition and any refundable fees paid in advance. However, nonrefundable fees including, but not limited to, the registration fee ($200), homestay placement fee ($125), wire transfer ($25) will be retained by ILI. Refunds will be processed within 30 days of the cancellation date.
2. In the case of rejection of an applicant or visa denial, the same refund policy described above applies (refund will be issued within 30 days of notification.) However, non-refundable fees listed above will be retained by ILI.
3. Students are encouraged to notify ILI at least two weeks before postponing a course; however, failure to provide advance notice does not affect a student’s right to cancellation or refund. If you cancel your course after you have postponed it, ILI will retain all non-refundable fees including, but not limited to, the registration ($200), homestay placement ($125), wire transfer ($25) fees.  However, any tuition paid will be refunded.  A new application with full payments and a new set of non-refundable registration, homestay placement, and wire transfer fees must be completed if you need to postpone for more than three months.
4. If you cancel prior to the course start date but after arrival in the US, or after approval of Change of Status on an ILI-issued Form I-20, ILI will charge (or retain) tuition and accommodation charges equal to the first 4 weeks. In addition, ILI will keep all non-refundable fees (including registration ($200), and homestay placement ($125).
5. Withdrawal After the Start of Classes: If a student withdraws during the program, ILI will retain tuition for the first four weeks of the initial period of financial obligation, along with the above-mentioned non-refundable fees. After the first four weeks, tuition will be prorated based on the number of weeks attended. A partial week in which the student attended at least one day will be considered a full week for the purpose of calculating the refund. Any additional tuition paid beyond the amount earned will be refunded. Refund calculations are based on the student’s Last Date of Attendance (LDA) and Date of Determination (DOD). Refunds will be issued within 30 days of notification of withdrawal or the date the student is administratively withdrawn due to failure to meet attendance, academic, behavioral, or financial requirements.
6. If you leave due to a personal emergency, but plan to return to ILI within 12 months time, the unused portion of that month’s tuition will be credited toward your returning to the school.  However, a new application with a new set of non-refundable registration, homestay placement, and wire transfer fees must be completed if you need to postpone for more than three months.
7. If a course is cancelled by ILI, all fees (including non-refundable charges) will be refunded.
8. If you withdraw from the homestay program before the agreed upon departure date and do not give two weeks notice, ILI will retain 2 additional weeks of housing fees and refund any remaining balance you paid. 
9. Students who are absent for 30 consecutive calendar days (excluding scheduled breaks) without notice will be administratively withdrawn from the program, and a refund calculation will be completed in accordance with ACCET policy.
10. There is no monetary compensation made for instruction lost because of emergencies or bad weather occurring during the program. Assignments and lessons may be provided through Google Classroom for students to complete at home.

Complaint Procedure

Students are encouraged to voice their opinions during feedback in class and directly to the instructor. If a student has further concerns about the class or program, English students should contact the Director of English Programs, Macey Faiella by email.  Further concerns should be brought to the attention of the Executive Director, Caroline Gear. Contact information is below. Students will receive a confirmation of receipt of complaint within 7 days. The final step in resolving a complaint is to contact ACCET, the agency that accredits the school. You can find the ACCET complaint procedure here.

Macey Faiella: macey@ili.edu

Caroline Gear: caroline@ili.edu

ILI prohibits discrimination on the basis of race, color, creed, gender, gender identity, age, marital status, national origin, mental or physical handicap, political belief or affiliation, membership or non-membership in any organization, or veteran status in any aspect of the administration or treatment of students or in employment. ILI is committed to ensure that all of its services are accessible to qualified persons with disabilities in accordance with the Americans with Disabilities Act.

ILI is accredited by the Accrediting Council for Continuing Education and Training and the International Association of Language Centres and a member of the American Association on Intensive English Programs